Shipping & Returns
Shipping
Signature Requirements
Due to COVID-19, carrier policies are changing; FedEx and UPS may not require a signature upon delivery. For more information, please see the policies for Fedex and UPS.
Please make arrangements for someone to be at the shipping destination.
When Will Your Order Be Shipped?
For orders shipping to the U.S., you'll find an estimated arrival date listed in the product details for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
For international orders, we will provide you with an estimated ship date. Actual arrival date may vary based on transport times and customs clearance. For more information call us.
Returns
Our Exchange Policy
We accept returns for exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request, please call a Rubi Jewelry Consultant at
1-904-518-8453.
Cancel Or Change An Order
If you would like to change or cancel an order please call a Rubi Jewelry Consultant at 1-904-518-8453. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.